No Returns Policy for Food Products
In accordance with UK food safety regulations and hygiene standards, SeasonLESS does not accept returns or offer refunds on any food products, including our scotch bonnet chilli flakes and chilli powder.
Why We Cannot Accept Returns
Food Safety & Hygiene: Once food products have left our premises, we cannot guarantee their storage conditions, handling, or contamination status. Accepting returned food items would compromise food safety standards and potentially put other customers at risk.
Regulatory Compliance: UK food safety legislation prohibits the resale of food products that have been in consumers' possession, as we cannot verify they have been stored safely or remain uncontaminated.
Consumer Rights & Exceptions
Whilst we do not offer refunds for change of mind or taste preferences, your consumer rights remain protected in the following circumstances:
Faulty or Damaged Products
If your order arrives damaged, contaminated, or with packaging defects that occurred during transit, please contact us immediately at [email] within 24 hours of delivery with:
- Your order number
- Clear photographs of the damaged item(s)
- Description of the issue
We will assess each case individually and may offer a replacement or refund where appropriate.
Incorrect Orders
If you receive an incorrect item that differs from what you ordered, please contact us within 24 hours of delivery. We will arrange for the correct product to be sent to you.
Allergen Information
All our products contain scotch bonnet peppers only. If you have specific dietary requirements or allergies, please review our product information carefully before ordering. We cannot accept returns due to undisclosed allergies or dietary restrictions.
Quality Guarantee
We stand behind the quality of our handcrafted, small-batch scotch bonnet products. Every batch is carefully produced using our slow dehydration process to ensure maximum flavour and heat intensity.
Contact Us: If you have any concerns about your order, please email us at [email protected] within 24 hours of delivery.
This policy complies with UK food safety regulations and is designed to protect both our customers and our business whilst maintaining the highest standards of food safety.